Frequently Asked Questions (FAQ)

Yes. For almost all models (e.g. sofas, wardrobes, shelving, dining tables, chairs) many options can be customised: dimensions, upholstery, surfaces, colours and sometimes functions. For certain pieces, centimetre-accurate custom sizes are possible. Planning is carried out directly in our store with material samples. On request we can also visit your home to take measurements.

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This depends on the manufacturer and model. Because customizable furniture is made to order, current lead times are approximately 8–10 weeks. Once your order has been placed with the manufacturer, we will contact you within a few days to confirm the expected delivery week.

Yes. Our team delivers within Berlin (all districts) and throughout Brandenburg. Nationwide delivery is usually possible; worldwide delivery on request. Delivery including assembly starts at €120. We are happy to discuss the details in the store.

Our store has an average rating of 4.8/5 stars on Google from 330+ reviews (as of 09/2025). In the reviews our delivery team is particularly often praised for punctuality, friendliness and careful assembly.

👉 Here you can book a consultation appointment

Normally you pay a 20% deposit in the store. The remaining balance is settled shortly before or at delivery, by bank transfer or cash. Card payments (EC, credit card) are only possible in our store. We currently do not offer financing.

If you change your mind at short notice, we will try to accommodate you. Within 1–2 working days after ordering this is often still possible. After that, production usually begins and changes are only possible with the manufacturer’s agreement.

You have the statutory warranty. Many manufacturers also provide additional guarantees—for example for upholstery, fittings or finishes. We will inform you which applies to your chosen piece.

Yes — we can arrange disposal on request for a service fee. Example: disposal of a 2-seater sofa for €60. Please ask us at the time of purchase and we will include this in the planning.

Custom-made items are excluded from the statutory right of withdrawal — for example individually planned sofas, wardrobes or shelving. The same applies to display items (outlet). Stock items, by contrast, can be returned in like-new condition within 7 days upon presentation of the receipt or invoice.

For each planned piece you will receive care instructions with tips and guidance upon purchase. We are also happy to advise you during and after the purchase. Suitable care products are available from us. More information can be found on our care page.

For many models, yes — even years after purchase. If you send us the model name and a photo to ..., we will gladly check availability for re-delivery.

Our shipping team documents any damage directly upon delivery — and we will promptly take care of a solution. Our service team will contact you within 1–2 working days.

Most of our furniture is produced in Europe or even in Germany — with short transport routes, a focus on longevity and repairability, and an increasing share of certified upholstery and woods (OEKO-TEX®, FSC®). Around 50% of our upholstered furniture is already produced carbon-neutrally. Since 2007 our store has been run entirely on green electricity, since 2022 with our own solar installation and since 2015 exclusively with energy-efficient LED lighting.

You can book a consultation appointment.

Yes — several models, especially among the sofa beds (which on request can sometimes be ordered without the bed function).

👉 Here you can find the directions to our store
👉 Here you can book a consultation appointment

Currently not. We ask that you select samples directly in the store so you can experience colours and texture in person. However, you can borrow covers for viewing at home.

Yes. Many pieces — including wardrobes, shelving, chairs or sofas — can be planned with you at the consultation PC and displayed as a 3D view and adjusted. This greatly helps the spatial impression.

Yes — our two-person team can handle that. Please indicate the floor and accessibility when ordering; individual delivery prices are given in the store.

Yes — we offer a large selection of like-new individual pieces from our showroom in the outlet. These are often immediately available or deliverable within a week at a favourable price.

👉 Discover our Outlet

Almost all of our pieces can also be ordered with animal-free covers. We will gladly show you robust and attractive leather alternatives to match your style.

👉 Here you can find the directions to our store
👉 Here you can book a consultation appointment

Please call us at +49 (0)30 895 400 88 or send an email to ....